1. WELCOME TO JUSTAIRPORTS
1.1 These Passenger Terms apply between You and Just Airports Chauffeur Services Limited(a company registered in the United Kingdom, with company number 03834175).
1.2 It is important that you read and understand the Passenger Terms before using the Service (as defined in 2.1 below). By using and accessing the Service, You agree to these Passenger Terms. If You do not agree to these Passenger Terms, please do not use the Service.
2. Justairports Service.
2.1 Just airports operates a free platform (the "Service") that allows You to request, book and pay for passenger transportation services ("Journeys") using the Just airports application (the "App"),available for download on Your mobile device and for licensed private hire vehicle drivers ("Drivers") to provide the Journey to You. Just airports also allows you to book your journey(s) over the phone on its registered phone numbers book through its email addresses & Website www.justairports.com.
2.2 When you submit a booking request for a Journey through the App, Website, Email or Phone, Just airports will process your request.
2.3 Just airports will provide the following as part of the Service in connection with the Journey;
(a) Accepting and processing bookings as they are made by You or made on behalf of you;
(b) Identifying a Driver to complete Your Journey;
(c) Keeping records of bookings;
(d) Monitoring trips booked through remotely to ensure the safety of Drivers and Passengers;
(e) Processing and managing complaints, questions, requests regarding lost and found items,and feedback through our customer support team. We encourage any and all feedback about Journeys to be provided through the Email, in accordance with applicable law and in line with the expectations of Transport for London.
3. Accessing the Service
3.1 To access the Service, You must:
(a) download the App on Your mobile device (the App is free from the Apple App Store); You can Log on to Justairports website www.justairports.com and book with or woth creating your account You can email on any of Just airports registered email addresses send your journey details
(b) accept these Passenger Terms and any relevant app store terms;
(c) be at least 18 years old;
(d) ) treat Your Driver with respect, courtesy and decency – as You would expect to be treated as a Passenger; and
(e) register and set up a Just airports account with a user ID and passwor (Your " Account ").
3.2 During the installation of the App, the Passenger’s mobile number is linked to the respective Just airports Account and added to our database. If you are no longer using your mobile number, you must notify Justairports within 7 days so we can append Your Account data. If you do not notify us about any change to Your number, Your mobile operator may issue the same mobile number to another of their users and when using the App, this new person may be able to access Your data on the App.
3.3 You must provide Justairports with valid and up-to-date credit or debit card details in order to use Your Account to utilise the Service. You authorise Justairports to collect from such credit or debit card the Fares incurred via Your Account and hereby confirm that the details You provide are accurate and that You have the right to use the credit or debit card provided.
3.4 You are responsible for maintaining the confidentiality of Your login details and any activities that occur under Your Account. If You have any concerns that Your Account may have been misused, You should contact Justairports a firstname.lastname@example.org straight away to let Justairports know.
4. Your Right to Use the Service
4.2 Unless allowed by these Passenger Terms and as permitted by the functionality of the Service, You agree:
(a) not to copy the App or website or any portion of the Service;
(b) not to give or sell or otherwise make available our App or website or any portion of the Service to anybody else;
(c) not to change the App or website or any portion of the Service in any way; and
(d)not to look for or access the code of the App or website or any portion of the Service that or Website has not expressly published publicly for general use.
4.3 You agree that You have no rights in or to the App or website or any portion of the Service other than the right to use them in accordance with these Passenger Terms
4.4 All intellectual property rights in the Service, its content and any related documentation existing anywhere in the world belong to Justairportsand are protected by copyright and/or trade secret laws and other international treaty provisions) and may not be copied, distributed, uploaded, republished, decompiled, disassembled or transmitted in any way without Justairports prior written consent. You will not have any rights of ownership in the Service, its content or any related documents other than the right to use it in accordance with these Passenger Terms.
5. Taking a Journey
5.1 You acknowledge that while undertaking the Journey:
(a) Your Driver may take any reasonable route to Your requested destination and Justairports does not set any route restrictions;
(b) You may amend Your route in consultation with Your Driver;
(c) an extraordinary situation (such as mechanical breakdown or civil emergencies) may result in Your Driver being unable to complete Your Journey;
(d) You will not consume or carry drugs or alcohol in the vehicle;
(e) You will not carry or use weapons in the vehicle; and
(f) You will not use, incite or encourage violence, racism or discrimination in any form.
5.2 You agree that while You are a Passenger of any Journey You will treat Your Driver with respect, courtesy and decency – as You would expect to be treated as a Passenger. Any failure to abide by these Passenger Terms may affect Your access to the Service or may be escalated to Justairports or the relevant authorities.
5.3 Drivers commit to a high standard of service and professionalism towards Passengers. Please let us know at email@example.com or through the App or our website if You have not had a satisfactory Journey.
6. Fares and Payment Services from Justairports.
6.1 Justairports processes all payments in relation to the App, website, phone and email bookings, including invoicing, collecting payments from You, refunding Passengers (where appropriate) and remitting payments to Drivers ("Payment Services") .
6.2 Credit and Debit Card Services :Please note that the following clauses shall apply to all Bookings for the Credit and Debit Card Services, which shall include any Booking made by Customer who has elected to pay by debit/credit card. Please note these journeys should be prepaid.
6.2.1 When making a Booking for the Credit and Debit Card Services, You the Customer must select to pay Justairports for the Services either by way of a credit card or a debit card payment, details of which shall be processed by the Justairports using its banks website.
6.2.2 In consideration for the performance of the Credit and Debit Card Services, the You shall pay the Charges by way of a credit or debit card payment which are already included in quoted price such as VAT( if any applicable), Card Handling fee, Admin fee and Parking charges (if pick up from the airport).
6.3 Once a Driver has completed Your Journey and if you made a cash booking. You must pay Driver full amount pre decided when you booked plus any other extra charges (if any) that you may have incurred due extra luggage, extra passenger, plus delay time in start of Journey (if any) because of you as mentioned in clause 2.5 (b) plus (if any) any damages to the vehicle/car due you plus Car Parking charges (if any). You will have to pay full in cash or by Credit / Debit card. If you are unable to pay by cash and wish to pay by card then please contact Justairports on it registered numbers and a online payment link for making online payment will be sent to your email address and you can process online payment their after.
6.4 Justairports will collect a fare from You on behalf of the Driver before the journey if you have created online payment booking using Justairports website or App. You will have the option of paying when you have created the booking in case the booking has been created using the App or our website. For booking made via Phone or email, You will be sent a payment link by email to your email address. You can click on payment link and process the payment.
6.5 Justairports charges fixed pre-paid parking charges on behalf of driver. For online booking you will not have to pay anymore for parking charges than what you have already paid while paying for the booking.
6.6 Passenger Services - Fees and Charges
6.6.1 The price provided to You at the time of making the Booking shall be based on the journey specified by You at the time of Booking (the “ Original Journey ”). The price quoted by Justairport shall be based upon the Justairports chosen route between the Collection Address and the Your destination (via any other pick-up points or drop-off points stated by You at the time of making the Booking). Should You wish to take a specific route (which is different to that taken by the Justairport driver) the Justairports reserves the right to charge You an additional charge in relation to that Booking.
6.6.2 Justairports reserves the right to charge the You for any additional costs which may be incurred by driver as a result of any variation or deviation from the Original Journey specified at the time of Booking.
6.6.3 Justairports shall be entitled to vary the Price List from time to time by giving not less than 10 Business Days written notice to You.
6.6.4 You and your co Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by You when the Booking is made. Justairport will allow 5 minutes for waiting or loading when picking up You and Your co Passenger(s). In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 5 minutes of the stipulated time the Justairports reserves the right to charge You a Waiting Time Fee proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 5 minutes.
6.6.5 In relation to Your collection and Your co passenger(s) from an airport, You will be allowed 90 minutes waiting time starting from the last known estimated arrival time of an inbound international flight (Justairports will allow 90 minutes waiting time from the last known estimated arrival time of an inbound domestic flight). . For the purposes of this clause the “last known estimated arrival time” will either be
(a)if You provided a flight number at the time of making the Booking, Justairports will monitor the relevant flight and alter the collection time accordingly; or
(b)if You does not provide a flight number, the time which has been specified by You at time of booking. There are no extra charges for flight delays or flight cancellations by the airlines.
6.6.6 All car parking fees will be chargeable to You for collections from airports, seaports, international and domestic train terminals.
6.6.7 In the event that You requires Justairports driver, during the course of the Original Journey, to make any alterative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by Justairports.
6.6.8 In the event that You require more passengers to travel in a Passenger Vehicle which were not specified at the time of booking, additional charges may be levied by the Justairports for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four.
6.6.9 Justairports shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Justairports driver.
6.6.10 Justairports reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period, New Year period and event days.
6.7 Once you have completed a journey, Justairports will invoice you on behalf of the driver and charge your nominated cradit or debit card for the amount of the fare plus any charges applicable. Justairports will than create a receipt on behalf of your driver setting out the route, fare , date, time and other relevant information relating to that particular journey.
6.8 Justairports charges fixed pre-paid parking charges on behalf of driver. For online booking you will not have to pay anymore for parking charges than what you have already paid while paying for the booking if you meet driver before the permitted time limit as explained in clause 6.7.5.
6.9 As part of Your request for a Journey, the App or our website will provide You with an Fixed Fare including parking charges if applicable fare
6.10 Once You have completed a Journey, Justairports will invoice You on behalf of the Driver and charge Your nominated credit or debit card for the amount of the Fare plus any charges applicable. Justairports will then create a receipt on behalf of Your Driver setting out the route, Fare, date, time, extra charges if any and other relevant information relating to that particular Journey.
6.11 If, due to no fault of Justairports or the Service, Justairports is unsuccessful in collecting a Fare or any other amount from Your credit or debit card, Justairports will inform You and Justairports may suspend or cancel the Journey Service (without any responsibility to You), and Justairports shall be under no obligation to provide any or all of the Journey Service while the amount concerned is unpaid. This does not affect any other rights and remedies available to either Justairports (as the Payment Services provider).
7. OUR REFUNDS POLICY
7.1 If you cancel a Booking: (because you have cancelled the Booking with us within the cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation; in this case, we will refund the price paid in full less any card processing fees incurred; or
7.2 If you purport to cancel a Booking other than pursuant such as flight cancellation or flight delay (for airport pick-ups only), then we are under no obligation to accept such cancellation or to process any refund of pre-paid charges for such Bookings.
7.3 Refunds for journeys paid by Credit\Debit card: Any refunds for journeys cancelled (with in cooling off period) will be subject to minimum Admin Fee of £10 + VAT (at current rate).In case of the booking being cancelled within 4 hours of the pickup time within or outside London postcodes, no refund for the journey will be given. For cancellations other than these time frames please contact company.
7.4 Please note should you be unable to make contact with your driver at the pickup point, the onus is on you, the customer to contact our operation centre by telephone at the time, so that we can put you in contact with the driver to facilitate the pickup. Should you fail to do so and travel by alternative means without notifying us we reserve the right to charge for the journey as booked, plus any additional waiting time and car park charges incurred to the point when we abandon the journey.Note : once the card is charged, Admin charge if any and card processing fee if any is non-refundable
7.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. In rare case if is not possible to refund same way we will seek alternative account details for us to process the refund.
8. Promotional Codes
8.1 Justairports and any entity that is directly or indirectly under the control of Justairports, may send You promotional codes on a per promotion or Goodwill gesture basis. Promotional code credit can be applied towards payment on completion of a journey or other features or benefits related to the service. Expiration dates of promo codes will be reflected in-App or will communicated to you on email.
8.2 If Your trip amount exceeds the redeemable credit allocated to Your journey, the balance will have to be paid by you. Similarly, a promotional code credit only applies on a per journey basis and cannot carry over to a next journey / trip and therefore will be forfeited. You can use one promo code or goodwill gesture credit per booking of a journey.
8.3 Justairports reserves the right to cancel any promotional code at any time for any reason. This includes, but is not limited to, if Justairports deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those which have expired.
9. Your content
9.1 You confirm that any text, images or any other information that You provide to Justairports whilst using the Service ("User Content") will meet the Rules of Acceptable Use (as defined in clause 11 below).
9.2 Justairports does not claim ownership in Your User Content and ownership will remain with You (or the relevant third party owner). You grant Justairports, non-exclusive, royalty- free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license, sub-license, and exploit the User Content anywhere and in any form for the purposes of providing the Service (including, where applicable, allowing other users to view Your User Content).
9.3 You must ensure that You are able to grant us the above licence for any content owned by a third party that You include in Your User Content.
9.4 Our right to use Your User Content does not in any way affect Your privacy rights. Please see clause 10 of these Passenger Terms for further information about how we use Your personal data.
9.5 The Services make available third party content, such as User Content. Justairports is not responsible for any such content in any way, but may monitor User Content and reject, refuse or delete any User Content where Justairports considers that it breaches any of the Rules of Acceptable Use.
10. Processing of Personal Data
11. Rules of Acceptable Use
11.1 In addition to the other requirements within these Passenger Terms, this section describes specific rules that apply to Your use of the Service(the " Rules of Acceptable Use ").
11.2 When using the Service (including, where relevant, during any Journey) You must not:
(a) circumvent, disable or otherwise interfere with any security related features of the Service;
(b) permit another person to use the Service on Your behalf unless such person is authorised by You;
(c) use the Service if Justairports has suspended or banned You from using it;
(d) advocate, promote or engage in any illegal or unlawful conduct or conduct that causes damage or injury to any person or property;
(e) modify, interfere, intercept, disrupt or hack the Service;
(f) misuse the Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which would harm the Service or any user of the Service’s own equipment;
(g) collect any data from the Service other than in accordance with these Passenger Terms;
(h) submit or contribute any User Content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;
(i) submit or contribute any User Content that You do not own or have the right to use or otherwise infringe the copyright, trademark or other rights of third parties;
(j) use any User Content in violation of any licensing terms specified by the owner;
(k) submit or contribute any information or commentary about another person without that person’s permission;
(l) threaten, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; or
(m) use any automated system, including without limitation “robots”, “spiders” or “offline readers” to access the Service in a manner that sends more request messages to the Service than a human can reasonably produce in the same period of time.
11.3 Failure to comply with Rules of Acceptable Use constitutes a serious breach of these Passenger Terms, and may result in Justairports taking all or any of the following actions (with or without notice):
(a) immediate, temporary or permanent withdrawal of Your right to use the Service;
(b) immediate, temporary or permanent removal of any User Content;
(c) issuing of a warning to You;
(d) legal action against You including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; or
12. Ending our relationship.
12.1 If at any time You feel that You can no longer agree to these Passenger Terms or any changes made to the Passenger Terms or the Service, You must immediately uninstall the App stop using the Service.
12.2 If You would like to delete Your Account, please email firstname.lastname@example.org or let us know using the phone. Please note that in order for us to access Your data and delete Your Account, it may be required for You to first verify Your identity.
12.3 Justairports may immediately end Your use of the Service if You breach these Passenger Terms or Justairports considers it necessary to protect the integrity of Justairports or its affiliated Drivers.
12.4 Justairports may withdraw the Service as long as Justairports gives You a reasonable notice that it plans to do this.
12.5 If If the relationship is terminated or Justairports withdraws the Service as described in this section, Justairports may delete Your User Content or any other information it holds about You. You will also lose any rights You have to use the Service or to access any content provided by us under the Service, any content provided by Drivers or Your User Content. Justairports will not offer You compensation for any resulting losses.
12.6 The termination of Your use of the Service and the cancellation of Your Account shall not affect any of Your obligations to pay any sums due to Justairports.
13.1 Nothing set out in these Passenger Terms limits or excludes Justairports liability to You in relation to:
(a) death or personal injury arising as a result of Justairports negligence;
(b) fraud on the part of Justairports;
(c) any rights You have under consumer law which cannot be excluded or limited under applicable law;
(d) any other liability that cannot be excluded or limited under applicable law.
13.2 The Service, its content and functionality, are provided on an “as is” and “as available” basis, and, to the fullest extent permitted by applicable law, neither Justairports makes any promises, whether express or implied, with respect to the Service, its content or functionality.
13.4 Justairports makes no promise that access to the Service will be uninterrupted or error free. Justairports does not make any representation, warranty or guarantee regarding the reliability, timeliness, suitability or quality of the Service.
13.5 To the maximum extent permitted under applicable law, Justairports will not be liable to You in any way, whether for breach of contract, in tort (including negligence) or otherwise, for any damages, loss, costs or other liability, except to the extent that such damages, losses or costs are a foreseeable consequence of Justairports failing to perform its obligations under the Passenger Terms.
13.6 If Justairports has any liability to You whether for breach of contract, in tort (including negligence) or otherwise, in connection with these Passenger Terms, or as a result of You using the Service (including any Journey contracted for through the App, website, email or Phone), the maximum liability of Justairports (as applicable) will be £250 in aggregate.
14. Resolving disputes
14.1 Should You have any dispute, conflict, claim or controversy with Justairports or any of relating to the Service or payment processing, including disputing a Fare (“Dispute”), then in the first instance please contact email@example.com and attempt to resolve the dispute with Justairports informally.
14.2 In the unlikely event that the parties have not been able to resolve a dispute informally, Justairports will discuss and agree with You the most effective way of resolving the dispute and, as a last resort, any Dispute shall be finally resolved in the courts of England.
15. Contact, feedback and complaints
15.1 If You need to contact Justairports in relation to these Passenger Terms or any other document mentioned in them, You can contact Justairports at the support centre by emailing firstname.lastname@example.org .
15.2 Justairports values hearing from its users, and is always interested in learning about ways Justairports can improve the Service. By providing Your feedback You agree that You are giving up any rights You have in Your feedback so that Justairports may use and allow others to use it without any restriction and without any payment to You.
16. Final Provisions
16.1 English law will apply to all disputes and the interpretation of these Passenger Terms. The English courts will have non-exclusive jurisdiction over any dispute arising from or related to Your use of the Service.
16.2 If any provision of these Passenger Terms is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision. The failure or delay by either party to enforce any term of the Passenger Terms shall not be deemed a waiver of such term.
16.3 In order to ensure that Justairports is a market leader, it is constantly updating and improving the Service. This may include updating or deleting certain elements of the Service and this may impact on Your use of the Service or Your User Content. If Justairports make any changes to the Service, Your continued use will be deemed acceptance of the changes. You may stop using the Service at any time you wish to do so.
16.4 Justairports may from time to time also amend these Passenger Terms. Justairports will normally notify You in advance before the new Passenger Terms become effective. Your continued use of the Service after the revised terms become effective will be deemed acceptance of the terms.
16.5 No provision of these Passenger Terms is enforceable under the Contracts (Rights to Third Parties) Act 1999 by a person who is not a party to these Passenger Terms.
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